The Four Conversation. Daily Conversation That Gets Results

http://www.ziddu.com/download/11278221/DailyCommunicationthatGetResult.PDF.html

Jeffrey D. Ford, Laurie Ford
Berrett-Koehler Publishers, 2009 - 200 pages

Most conversations to get things done at work are of one of four types-initiative conversations, conversations for understanding, performance conversations, or conversations for closure-but they are often done poorly or misused. This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.